Terms & Conditions

Last updated: October 2025

Preamble

These terms of use and general sales conditions (hereinafter the "Conditions") apply exclusively between any user of the online sales site www.saomachine.com. The Client agrees to read these general conditions carefully before using the site. Placing an order on the site implies the full and unconditional acceptance of the Client to these Terms & Conditions, which they acknowledge having read.

Collection of Personal Data

Cookies are small text files that are downloaded to your device to collect data when you visit our website. The cookie identifies your device with a unique identification number when you return to the website and gathers information about your browsing behavior. This information helps us to improve your user experience and to analyze how our website is used. By using our website, you consent to the use of cookies in accordance with our Privacy Policy.

By using the website, the visitor accepts the use of cookies. Cookies help us optimize your visit to the website and provide you with an optimal user experience. However, you are free to delete or restrict cookies at any time by modifying your browser settings. We also collect non-personal information about the visitor, even if they do not make a purchase. This information may be used to send the visitor relevant advertisements.

Returns

If a Product delivered by the Company is defective or not in accordance with the order, the Client may notify the Company by email (saomachine@gmail.com) specifying the non-conformity of the Product to their order, or the defects observed, within a maximum of 30 (thirty) days from the date of delivery of the said Product, accompanied by proof of purchase (order form or invoice).

At the Client's choice, the Company may:

• either proceed with the refund of the Product price (return costs are borne by the Client; re-shipping costs are borne by the Company), or
• if possible, exchange the Product, within the limits of available stock.

It is the Client's responsibility to specify this choice in the aforementioned email. Failing this, the Company will proceed with a refund.

This warranty does not apply to defects caused by the Client's use of the Product in a manner not consistent with its normal use, nor to claims after the expiration of the specified time limit. It is the Client's responsibility to ensure that the conditions for returning the Product to the Company are similar to those of the initial shipment, in order to cover the risks of loss or deterioration of the Product, which are solely the responsibility of the Client.

The Products offered for sale by the Company comply with the applicable Dutch legislation at the time of the order date. It is the responsibility of each Client located outside the territory of the Netherlands to check with the competent local authorities regarding the possibilities of importing and using each Product they intend to order, as well as their compliance with the legislation in force in the relevant country of delivery. Consequently, the Seller's liability cannot be engaged in the event of non-compliance of one or more ordered Product(s) with the local regulations of said country.

Right of Withdrawal / Refund - Exchange

In accordance with applicable legislation, the Client has a period of 30 (thirty) days from the receipt of the Product(s) to exercise their right of withdrawal without having to justify their decision. In the case of ordering multiple products, the withdrawal period begins upon receipt of the last ordered product.

To exercise the right of withdrawal, the Client must notify their decision within the aforementioned period by email to saomachine@gmail.com, accompanied by proof of purchase (order form or invoice).

The concerned Product(s) must be returned by the Client, at their expense and within 30 (thirty) days from the exercise of the right of withdrawal, to the following address:

William Haas
Haverstraat 42
3511ND Utrecht
The Netherlands

In the event of withdrawal, the Product(s) must be returned to the Company in their original packaging and in their original condition (i.e., in new condition, allowing the Company to offer the Products for sale again). Any damaged, incomplete, or soiled Product(s) will not be accepted for return, will not be eligible for a full refund, nor will they be exchanged by the Company.

Refund

Refunds owed by the Company under the clauses above will be processed within 30 (thirty) days following the date on which the Client informed the Company of the defective and/or returned Product(s) and/or the Product(s) returned, by crediting the Client's bank account used for the corresponding order payment.

The refund will only cover the selling price of the concerned Product(s), excluding initial shipping and return costs, which will be borne by the Client when the return of the Product(s) is subject to:

• the right of withdrawal exercised by the Client, or
• a product exchange request previously confirmed by the Company.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially released. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all this and still haven’t received your refund, please contact us via email at saomachine@gmail.com.

Privacy Policy & Cookie Information

This Privacy Policy explains how we collect, use, and disclose personal information obtained from you (or provided by you) when visiting our Sao Machine Websites (the "Sao Machine Websites"): saomachine.com. The Sao Machine Websites do not include third-party platforms that may be used (for example, MailChimp or RedPill).

Introduction

By accessing or using the Sao Machine Websites you consent to the practices described in this Privacy Policy.

Who are we?

Personal Data is collected through the Sao Machine Websites by Sao Machine (acting as the data controller and referred to as "we", "our", and "us").

Why do we collect your data (legal basis for processing)?

We may process your Personal Data on the following legal grounds:

• Your consent: e.g., when you agree to receive a newsletter or enter a contest. You can withdraw consent at any time by emailing saomachine@gmail.com.
• Our legitimate interests: to improve user experience, administer contests, verify eligibility, and inform you about Sao Machine and associated artists and products.
• Performance of a contract: to manage your order placed through the Sao Machine Websites (including realization and delivery of goods or services).

We will not process your Personal Data when your data protection interests or fundamental rights and freedoms prevail over a legal basis.

What personal data do we collect?

Your Personal Data may include:

• Contact information: email address, name, phone number, address, social media profiles, IP address.
• Date of birth/age: to verify eligibility for promotions or contests.
• Usage information: pages visited, links clicked, session duration.
• Cookie/pixel data and similar techniques to personalise content and ads.

We do not collect special categories of personal data (e.g., race, political opinions, health, sexual orientation, biometric data) unless explicitly stated and permitted by law.

How do we collect your data?

• By registration (e.g., newsletter sign-up).
• By contact (e.g., press inquiries where optional additional details may be provided).
• Through cookies, IP addresses, location data, pixels, and similar technologies when you visit the websites.

How do we use your personal data (purposes)?

Your Personal Data will be used only to the extent necessary for:

• Administering online contests and contacting winners;
• Responding to inquiries;
• Processing merchandise sales and delivering goods;
• Informing about humanitarian projects and studio/event invitations;
• Sending promotional emails and marketing offers (only with your consent);
• Improving the Sao Machine Websites and user experience (subject to cookie consent).

We may combine data you submit with other Personal Data we have obtained (e.g., from social platforms) for the same purposes.

Contests and online sales

The collection, use, and processing of Personal Data in the context of contests or purchases may be carried out by a third party. After a contest or sale, we may contact you about similar or future events, products, or services.

Marketing

You can unsubscribe from marketing communications at any time by emailing saomachine@gmail.com with "unsubscribe" or "opt-out" in the subject line, or by using the unsubscribe link contained in promotional messages. Unsubscribing from marketing will not prevent receipt of information related to any contract you have with us.

Sharing personal data with third parties & transfers to third countries

We will not make your Personal Data publicly available or share it with third parties except where:

• you have provided specific consent;
• it is necessary to execute a contract with you;
• it is required or permitted by law or by order of an administrative or judicial authority;
• it is necessary to use service providers who assist in operating the Sao Machine Websites and conducting business.

When transferring data outside the European Economic Area to countries not deemed adequate by the European Commission, we will implement appropriate safeguards in accordance with applicable national and European data protection legislation.

Cookie Policy

Cookies are small text files placed on your device by websites you visit. When you visit our Sao Machine Websites for the first time, a cookie banner will allow you to manage your cookie preferences and give or withhold consent for certain cookies. Some cookies are necessary for technical reasons and do not require consent. You can withdraw consent at any time via the cookie settings on the Site or via your browser settings. Disabling cookies may affect site functionality.

Links to third-party websites

Our Site may contain links to third-party websites (e.g., sponsors, partners, YouTube, Spotify, social media). These sites have their own privacy policies and are not governed by this Privacy Policy. We encourage you to review their privacy notices before providing personally identifiable information.

Retention period

We retain Personal Data as long as necessary to fulfil the purposes described above or as required by applicable laws (including retention periods for warranties and legal claims). For contests or sales transactions, Personal Data will be retained for the duration of the relevant activity and any after-sales/warranty period, and thereafter only as reasonably necessary.

Security and confidentiality

We implement technical and organisational measures consistent with industry practices to ensure an adequate level of security for Personal Data. However, security requires effort from all parties. Please use strong passwords and keep usernames and passwords confidential.

Children on Sao Machine Websites

The Sao Machine Websites can be accessed by everyone. However, participation in contests or purchases is prohibited for individuals under 18. By subscribing to the newsletter you confirm that you are over 16. If you are under 16 and wish to receive promotional emails, please ask a parent to subscribe on your behalf. If you are a parent/guardian and discover that your child has provided us with information without your consent, contact us at saomachine@gmail.com.

Your rights

You may at any time request access to your Personal Data, rectification, erasure, restriction of processing, object to processing, and, where applicable, request data portability. You may withdraw consent at any time (this will not affect the lawfulness of processing carried out prior to withdrawal). You also have the right to lodge a complaint with a supervisory authority (for example, in the EU member state of your habitual residence or place of work).

Effective date and modifications

This Privacy Policy is effective from October 14, 2024. We reserve the right to change, modify, add, or delete any part of this Privacy Policy at any time. We encourage you to review this page regularly. Continued use of the Sao Machine Websites after publication of changes constitutes acknowledgement and acceptance of those changes.

If one or more clauses of this Privacy Policy are deemed null and void, only the minimum portion will be considered null and will be replaced by valid provisions that best respect the objective of this Privacy Policy.

Applicable law and disputes

This Privacy Policy is governed by Dutch law. In the event of a dispute concerning the validity, execution, or interpretation of these terms, the courts of the Netherlands shall have exclusive jurisdiction.

Contact us

For questions or complaints regarding this Privacy Policy or our privacy practices, contact us at:

Email: saomachine@gmail.com
Postal address:
William Haas
Haverstraat 42
3511ND Utrecht
The Netherlands